Transact

Business Insight makes use of the Microsoft SQL Server toolset, which consists of SQL Server Integration Services and SQL Server Reporting Services. It can be used to satisfy a broad range of reporting requirements with 'out of the box' report packs. It can also be used to generate reports using more advanced SQL queries and other functions to support custom requirements.

Business Insight can scale to store billions of rows of data (many years’ worth) with the storage format providing a compromise between the efficiency of storage performance and ease of use. Data is constantly streamed to the Business Insight database so that health indicator metrics (e.g. Voice Quality) will be available for reporting or search within minutes of being completed.

Business Insight provides a solution that:

• Allows data that is currently being captured to be compared with data from the past.
• Provides a method of finding events that occurred seconds ago, months ago or even years ago.
• Supplies access to data that can be used to find the root cause of problems.
• Allows reporting on long term trends in key metrics.

Predefined report packs are available across the supported technologies to fulfill typical reporting requirements for Payments Switches and PRM. Business Insight is flexible and dynamic to respond to individual reporting requirements based on customer needs, for example, Locations, Top N Listings, Numbers, Subnets and Service Level Calculations.

The following capabilities are available by using Business Insight:

• ‘Out-of-the-box’ reports that leverage metrics collected by Transact.
• Scheduled and on demand reporting capabilities.
• Capability to distribute reports automatically via email to predefined lists of recipients or saved to a file share.
• New reports can be configured and generated easily using industry standards based on Microsoft SQL Server Reporting Services.
• Reports that can be easily configured to display data in either graphical or tabular format.
• Several Report formats are available allowing customized commentary to be added to each document (e.g. PDF, Word, Excel, HTML, CSV, XML).

The 'out-of-the-box' report packs can be extended to address specific reporting needs. Using the packaged reports and the underlying stored procedures as a basis, the built-in SQL Reporting Services Report Builder can be used to copy and modify existing reports or create entirely new ones. To assist with this, the schema for the data models is available. More details on using the SSRS Report Builder can be found in the Microsoft documentation and tutorials.

ATM Manager provides a comprehensive solution for managing day-to-day ATM operations. The functionality provided makes it easy to monitor all ATM problems and manage ATMs pro-actively, ensuring the highest level of efficient operations. Real-time Displays/dashboards are provided with ATM Manager that is used by operators to monitor and report on ATM status with the ability to automatically dispatch Problem Tickets for an extensive range of ATM issues. Service personnel can acknowledge or update ticket status remotely and third-party service providers can update their estimated arrival time, add ticket commentary or query the ATM status.

ATM Manager can be used with the following payment systems:

• ACI BASE24
• ACI BASE24-eps
• ACI Postilion

With ATM Manager, it is possible to:

• Remotely access and analyze all payment system transaction data

• Optimize rules, streamline queues and flag overdue tickets

• Analyze down times by ATM type, group or service provider

• Access real-time data on availability, service times, transaction timeouts, underutilized ATMs, or BINS with excessive denials

• Generate detailed reports on thousands of diagnostic metrics

• Remotely reboot, update software and manage your entire ATM fleet from a single dashboard

Transaction Manager and Application Manager (for Postilion) provide system monitoring and analysis of Automated Teller Machine (ATM) and Point of Sale (POS) financial transactions.

Transaction Surveillance is designed to extract transaction details, in real time, based upon user-defined rules from financial networks. It can then make this data available to the necessary business groups for analysis.

Based on the highly efficient architecture used in the Transaction Manager products, Transaction Surveillance is able to achieve real time transaction visibility with extremely low overheads.

Typically, the user-defined rules specify problem conditions where a transaction should be flagged as an exception. When a transaction exception occurs, Transaction Surveillance can instantly show the transaction and alert any interested parties via email or pager (when used in conjunction with the Automated Operations product). Transaction Surveillance captures details of the transaction including the PAN (Primary Account Number), terminal id, amount, location, currency and much more.

Transaction Surveillance also allows operators to monitor a particular terminal or cardholder to view transactions as they occur.

Introduced in Prognosis 11.6, this feature allows customers to offer their premium merchants a secure real-time view into their transactions via the Web Application interface.

Customers have the ability to tailor the User Interface that is presented to their merchants, starting from a provided example.

BASE24-atm
This is an integrated EFT processing and switching system that provides ATM (Automated Teller Machine) management, transaction routing and authorization, host and interchange interfaces, settlement, management reporting, network control, and stored value functionality. Operating on the HPE NonStop platform, it provides a solution for delivering services through ATMs, kiosks and self-service devices.

BASE24-pos
This product is an automated authorization and payment system for debit and credit card transactions. It can act as an issuer and provide transaction authorization or act as an acquirer and receive transactions from point-of-sale terminals and the Internet. Again, operating on the HPE NonStop platform, BASE24-pos offers data integrity for these mission-critical applications.

BASE24-eps
BASE24-eps is an integrated payment engine that is used to acquire, authenticate, route, switch, and authorize financial transactions across multiple channels. It provides a full range of functionality to support payment transactions, including branch transactions, debit and credit at ATMs and point of sale, telephone banking, etc. BASE24-eps supports a broad range of computing environments and can be deployed on a variety of HP, IBM and Sun platforms.

Transact offers four main products for monitoring ACI BASE24 environments, these are:

• XPNET Manager, which collects and manages a comprehensive set of status, configuration, performance and event information from BASE24 XPNET application components.

• Transaction Manager, which is used to monitor Automated Teller Machine (ATM) and Point of Sale (POS) transaction details and includes analysis and reporting functions

• Transaction Surveillance, which is designed to assist in the detection of fraudulent transactions on ATM and POS networks.

• ATM Manager, which is used to manage problem tickets for faults detected on monitored ATMs. It also provides the facilities to automate problem resolutions or to attempt manual intervention.

Transact provides System Administrators with the 'real-time' data that is necessary to ensure efficient MTS operations. The data provided can be used to check for queue 'bottlenecks', monitor line status and ensure that critical deadlines are met. All of the data metrics are easily accessed through a range of pre-packaged MTS Displays. These provide System Administrators with a dashboard view of the overall MTS operations in their payments environment.

MTS Pulse Monitor

In addition to the full MTS Monitoring product, as described above, Transact also has available the abridged MTS Pulse Monitor product. This product is limited to Queue and Account Summary monitoring and offers a secure web-based replacement for the former ACI Excel based tool.

For further details please see the MTS Pulse Monitor.

ACI Postilion transaction monitoring now includes Transaction Manager and Transaction Surveillance functionality. These features provide real-time summary statistics that enable alerts on transaction anomalies such as; high decline rates, high stand-in or reversal counts, or drop-offs in transaction rates. The new functionality is provided in the form of new Postilion transaction summary records, dashboards, reports and alerts. In addition, new settings have been added to the POSTILION Configuration to support the new features.

The full range of Postilion monitoring now includes:

• Application Manager Configuration for Postilion*
  This monitors Postilion Realtime components such as: source nodes, sink nodes, interchanges, Hardware Security Modules (HSMs) and terminals.

• Transaction Manager*
  This monitors transaction and approval rates by: issuer, acquirer, terminal, card prefix, response code and more.

*Application Manager and Transaction Manager are configured using the same procedures.

• Transaction Surveillance
  This product makes use of user-defined rules to extract transaction data for analysis which in turn is used to assist in the detection of fraudulent transactions.

• ATM Manager
  This is used to manage problem tickets for faults detected on monitored ATMs. It also provides the facilities to automate problem resolutions or to attempt manual intervention.

Transact provides a solution to monitor and manage the Proactive Risk Manager environment including an insight into the rules, queues and reviewer performance as well as in-depth coverage of the infrastructure that PRM is running on.

Transact provides monitoring support for ACI Proactive Risk Manager versions 7 and 8. However, it can only be configured to support a single PRM version at a time, i.e. both versions cannot be monitored in the same server simultaneously.

Transact offers two main products for monitoring FIS Connex environments, these are:

• Transaction Manager
  Used to monitor transaction details and includes analysis and reporting functions

• Transaction Surveillance
  Designed to assist in the detection of fraudulent transactions.

Transact offers two main products for monitoring FIS IST/Switch environments, these are:

• Transaction Manager
  Monitors transaction details and includes analysis and reporting functions

• Transaction Surveillance
  Designed to assist in the detection of fraudulent transactions.

• An integration via Prognosis Edge
• A custom integration provided by IR Professional Services

In either case, the Transaction Manager and Transaction Surveillance collectors need to be configured as part of the integration. The configuration will differ depending on the integration method used.