Microsoft Teams Architecture

The Microsoft Teams monitoring solution will provide the following capabilities during the Beta release of the product:

  • Reliability - Provide Microsoft Teams service status
  • Devices - Provide data on microphone and speakers used at endpoints
  • Clients - Detail of client types and versions, and whether user licenses are correctly configured

In order to deliver these capabilities, IR will use both its Cloud platform and Server platform to collect, analyze and report the Microsoft Teams data. 

The following diagram shows how the Microsoft Teams data is collected and presented to users of the Prognosis Server platform.

To link the parts together, the following items need to be configured...

Ensure that all the prerequisites are met. This is detailed in Microsoft Teams Prerequisites

Configure the IR Cloud platform to retrieve data from Microsoft Teams. This is detailed in Cloud Configuration for Microsoft Teams

Configure the Monitoring Server to retrieve data from the IR Cloud platform, This is detailed in Monitoring Server Configuration for Microsoft Teams

Once these steps are complete, use the Monitoring Server to monitor, analyze and report on the Microsoft Teams application, calls and users.

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