Web Application Reports for Cisco Webex

A range of pre-packaged reports are provided for Cisco Webex. Data is replayed from the Cisco Webex-ReportMetrics database which needs to be running on the Monitoring Server:

The reports can be accessed from the Web Application by clicking on the Reports button on the toolbar which will open the Reports Central page. For further details of how to utilize these reports see Web Application Reporting.

The following reports are available for Cisco Webex: 

All reports can be filtered on the period (today/yesterday/this week/last week/this month/last month) and user type (all users/VIP/new user).

  • Inactive Users
    Shows the number of inactive users per day.  An inactive user is a user that hasn't used Webex for 30 days or more (or never).  Reports for today/yesterday are excluded.

  • Average Stream Duration
    The average duration of a stream in seconds.  Can be filtered by Modality (audio/video/screen sharing).

  • Sessions by Quality
    Shows the number of sessions grouped by MOS category. Can be filtered by Modality (audio/video/screen sharing).

  • Degraded Sessions by ISP
    Shows the number of degraded sessions grouped by ISP. Can be filtered by Transport Type (udp/tcp).

  • Degraded Sessions by Location
    Shows the number of degraded sessions grouped by User Location. Can be filtered by Transport Type (udp/tcp).
  • Degraded Sessions by Server Region
    Shows the number of degraded sessions grouped by Server Region. Can be filtered by Transport Type (udp/tcp).
  • Unique Users by Operating System Type
    Shows the number of unique users group by Operating System Type. Can be filtered by Network Type (wifi/ethernet/...) and Modality (audio/video/screen sharing).
  • Unique Users by Modality
    Shows the number of unique users group by Modality. Can be filtered by Network Type (wifi/ethernet/...) and Operating System Type.
  • Unique Users by Network Type
    Shows the number of unique users group by Network Type. Can be filtered by Modality (audio/video/screen sharing) and Operating System Type.
  • Unique Users by Audio Devices
    Shows the number of unique users grouped by Audio Device name.  Only reports for yesterday are included.
  • Unique Users by Video Devices
    Shows the number of unique users grouped by Video Device name.  Only reports for yesterday are included.

For Cisco Webex reports, the time is shown in UTC and the time displayed on the x-axis is the end time of the reporting interval. For instance, for reports with hourly intervals ('today', 'yesterday'), the value displayed at 3/11 01:00 covers meetings that finished in the period between 00:00 and 01:00 on the 3rd of November (UTC). For a report with daily metrics ('this week', 'last week', 'this month', 'last month') the value displayed at 3/11 00:00 covers meetings that finished in the period between 2/11 00:00 and 3/11 00:00, so the data is for the second of November (UTC).

Mashups are not supported in Cisco Webex web reports, i.e. it is not possible to add a report to a mashup display.

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