Records for Cisco Webex
The CiscoWebexMetrics record (CWEMTRIC) is a generic record that contains various aggregated data. The aggregation data is collected in the IR Cloud component the metrics are evaluated by the Monitoring Server. The results are used for Alerting, Displays and Reporting in the Monitoring Server.
Record Definition
Evaluated Cisco Webex Metrics
The following metrics are derived from the Record using the following field data aggregations.
| Metric name | Period | First aggregation type | First aggregation value | Second aggregation type | Second aggregation value | Third aggregation type | Third aggregation value | Fourth aggregation type | Fourth aggregation value | Description |
|---|---|---|---|---|---|---|---|---|---|---|
| Metrics used in Displays | ||||||||||
| scheduledMeetings | 1 day | UserClass | 0=All 1=VIP User 2=New User | The number of scheduled meetings | ||||||
| licensedUsers | The number of users with a 'Meeting - Webex Enterprise Edition' license | |||||||||
| usersWithoutActivity | The number of licensed users (see previous) that have not used Webex for 30 days or more or have never used Webex. | |||||||||
| Metrics used in Alerts | ||||||||||
| voiceQualityDegradedPctg | 1 hour | NetworkType | 0=All 1=wifi 2=cellular 3=ethernet 4=unknown | TransportType | 0=All 1=UDP 2=TCP 3=Unknown | The percentage of degraded audio streams grouped by Network Type and Transport Type. | ||||
| voiceQualityDegradedByUserPctg | 1 hour | UserEmail | The Top 100 users by the percentage of degraded audio streams (poor/unacceptable MOS). Only Users with a degraded percentage > 3 are returned | |||||||
| poorPacketLossPctg | 1 hour | NetworkType | 0=All 1=wifi 2=cellular 3=ethernet 4=unknown | Modality | 1=audio 2=video 3=shared | TransportType | 0=All 1=UDP 2=TCP 3=Unknown | The poor packet loss percentage (packet loss >= 5 %), grouped by Network Type, Modality and Transport Type. | ||
| poorLatencyPctg | 1 hour | NetworkType | 0=All 1=wifi 2=cellular 3=ethernet 4=unknown | Modality | 1=audio 2=video 3=shared | TransportType | 0=All 1=UDP 2=TCP 3=Unknown | The poor latency percentage (latency>= 400 ms), grouped by Network Type, Modality and Transport Type. | ||
| poorJitterPctg | 1 hour | NetworkType | 0=All 1=wifi 2=cellular 3=ethernet 4=unknown | Modality | 1=audio 2=video 3=shared | TransportType | 0=All 1=UDP 2=TCP 3=Unknown | The poor jitter percentage (jitter >= 30 ms), grouped by Network Type, Modality and Transport Type. | ||
| poorISPPctg | 1 hour | ISP | Individual ISP based on public IP E.g. Telstra | Modality | 1=audio 2=video 3=shared | The Top 100 ISPs by the percentage of poor/unacceptable audio streams, grouped by Modality. Only ISPs with a degraded percentage > 3 are returned. Based on the leave time of completed sessions during the hour. In/Out streams are counted separately. | ||||
| poorServerRegionPctg | 1 hour | ServerRegion | e.g. Dallas, USA | Modality | 1=audio 2=video 3=shared | The Top 100 Server Regions by the percentage of poor/unacceptable audio streams, grouped by Modality. Only Server Regions with a degraded percentage > 3 are returned. Based on the leave time of completed sessions during the hour. In/Out streams are counted separately. | ||||
| poorUserLocationPctg | 1 hour | UserLocation | e.g. Hamburg | Modality | 1=audio 2=video 3=shared | The Top 100 User Locations by the percentage of poor/unacceptable audio streams, grouped by Modality. Only User Locations with a degraded percentage > 3 are returned. Based on the leave time of completed sessions during the hour. In/Out streams are counted separately. | ||||
| lowDurationSessionsByServerRegionPctg | 1 hour | ServerRegion | e.g. Dallas, USA | The top 100 Server Regions by sessions shorter than 10 seconds. Based on the leave time of completed sessions during the hour. | ||||||
| lowDurationSessionsByUserLocationPctg | 1 hour | UserLocation | e.g. Hamburg | The top 100 User Locations by sessions shorter than 10 seconds. Based on the leave time of completed sessions during the hour. | ||||||
| tcpSessionsByUserLocationPctg | 1 hour | UserLocation | e.g. Hamburg | The top 100 User Locations by the percentage of audio-over-TCP sessions. Based on the leave time of completed sessions during the hour. | ||||||
| Metrics used in Reports | ||||||||||
| uniqueUsers | 1 hour 1 day | UserClass | 0=All 1=VIP User 2=New User | NetworkType | 0=All 1=wifi 2=cellular 3=ethernet 4=unknown | Modality | 0=all 1=audio 2=video 3=shared | OsType | 'All' e.g. "windows" or 'Unknown' | The number of unique users grouped by User Class, Network Type, Modality and OsType. |
| uniqueUsersByCamera | 1 day | UserClass | 0=All 1=VIP User 2=New User | Camera | eg Logitech QuickCam Pro 9000 | The number of unique users grouped by User Class and Camera. | ||||
| uniqueUsersByMicrophone | 1 day | UserClass | 0=All 1=VIP User 2=New User | Microphone | eg Jabra Link 370 | The number of unique users grouped by User Class and Microphone. | ||||
| uniqueUsersBySpeaker | 1 day | UserClass | 0=All 1=VIP User 2=New User | Speaker | eg Jabra Link 240 | The number of unique users grouped by User Class and Speaker. | ||||
| streamDuration | 1 hour 1 day | UserClass | 0=All 1=VIP User 2=New User | Modality | 0=all 1=audio 2=video 3=shared | Average stream duration in seconds, grouped by User Class and Modality | ||||
| streamsByQuality | 1 hour 1 day | UserClass | 0=All 1=VIP User 2=New User | Modality | 0=all 1=audio 2=video 3=shared | MosCategory/QualityCategory | 0=All 1=Unacceptable (MOS only) 2=Poor 3=Fair 4=Good | The number of streams grouped by User Class, Modality and MOS/QS category. The MOS category is defined for audio streams as: MOS < 3.5: unacceptable MOS > 3.5 and MOS < 3.8: poor MOS > 3.8 and MOS < 4.0: fair MOS > 4.0: good The QS is defined for video and screen share streams as:
| ||
| inactiveUsers | 1 day | UserClass | 0=All 1=VIP User 2=New User | The number of licensed users that have not used Webex for 30 days or more or have never used Webex. | ||||||
| degradedSessionsByNetworkType | 1 hour 1 day | UserClass | 0=All 1=VIP User 2=New User | NetworkType | 0=All 1=wifi 2=cellular 3=ethernet 4=unknown | Top 50 sessions with poor or unacceptable audio MOS grouped by User Class and Network Type | ||||
| degradedSessionsByIspAndTransportType | 1 hour 1 day | UserClass | 0=All 1=VIP User 2=New User | TransportType | 0=All 1=UDP 2=TCP 3=Unknown | ISP | All eg Telstra | Top 50 sessions with poor or unacceptable audio MOS grouped by User Class, Transport Type and ISP | ||
| degradedSessionsByLocationAndTransportType | 1 hour 1 day | UserClass | 0=All 1=VIP User 2=New User | TransportType | 0=All 1=UDP 2=TCP 3=Unknown | UserLocation | All eg Hamburg | Top 50 sessions with poor or unacceptable audio MOS grouped by User Class, Transport Type and User Location | ||
| degradedSessionsByServerRegionAndTransportType | 1 hour 1 day | UserClass | 0=All 1=VIP User 2=New User | TransportType | 0=All 1=UDP 2=TCP 3=Unknown | ServerRegion | All eg Sydney | Top 50 sessions with poor or unacceptable audio MOS grouped by User Class, Transport Type and Server Region |