Performance Profiles for Cisco Unified Contact Center Express

A set of four pre-packaged Performance Profiles are provided. These profiles determine the collection periods that are used by the data collectors for Cisco product monitoring. The options include:

  • High
    Perfmon/SNMP polling interval set to:    30 seconds

  • Medium
    Perfmon/SNMP polling interval set to:    60 seconds

  • Low
    Perfmon/SNMP polling interval set to:    180 seconds

  • Minimum
    Perfmon/SNMP polling interval set to:    300 seconds

The default setting is 'HIGH'. However, this setting can be changed by editing the UCCX collector INI file.  This file can be found in the <Prognosis install dir>\Server\Configuration directory and is named ir<clustername>.ini, where <clustername> is the name that was given to the UCCX cluster during configuration. Find the line that contains 'Solution=IPTM/Ccma/cma-profile-<xxxx>.xml' where <xxxx> is one of high, med, low or min.  Change <xxxx> to the required profile name (high, med, low or min) and save the file.  Then restart the collector ir<clustername>.exe.

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