Performance Profiles for Cisco Unified Contact Center Express
A set of four pre-packaged Performance Profiles are provided. These profiles determine the collection periods that are used by the data collectors for Cisco product monitoring. The options include:
High
Perfmon/SNMP polling interval set to: 30 secondsMedium
Perfmon/SNMP polling interval set to: 60 secondsLow
Perfmon/SNMP polling interval set to: 180 secondsMinimum
Perfmon/SNMP polling interval set to: 300 seconds
The default setting is 'HIGH'. However, this setting can be changed by editing the UCCX collector INI file. This file can be found in the <Prognosis install dir>\Server\Configuration directory and is named ir<clustername>.ini, where <clustername> is the name that was given to the UCCX cluster during configuration. Find the line that contains 'Solution=IPTM/Ccma/cma-profile-<xxxx>.xml' where <xxxx> is one of high, med, low or min. Change <xxxx> to the required profile name (high, med, low or min) and save the file. Then restart the collector ir<clustername>.exe.