Monitoring Cisco Unified Contact Center Express Data

A range of pre-packaged Displays are provided specifically designed to present data collected from the monitored Cisco Unified Contact Center Express (CUCCX) appliances.

To access these Displays from the Web Application, go to the first (Group) navigation panel, and click on the Cisco Unified CCX group name. This will populate the second (Instance) navigation panel with the 'All Cisco Unified CCX' item together with a list of each monitored Cisco UCCX cluster. It will also open the All Cisco UCCX Clusters Display in the main panel. Expanding a cluster name in the second navigation panel will provide links giving direct access to a selection of data Displays.

The example Displays shown in this section are from the Web Application. Similar Displays are also available through the Windows Client with access from the Unified Communications and Collaboration Central Display. From this Display click on the Cisco > UCCX >> link in the 'UCC Ecosystem' panel which is located on the left hand side of the screen. This link will open the All Cisco UCCX Clusters Display from where access is available to view specific cluster data.

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