Databases for Cisco Unified Contact Center Express

A number of pre-packaged Database documents are provided that are used to collect Cisco Unified CCX operating data. While the running of these Databases is optional, it is recommended that they be started in order to obtain a full data collection for the reporting facility.

The pre-packaged databases include:

Database nameTypeWrapping Interval (1)Maximum Size (1)Start
CCX-ReportsCollection4 Days250 MBManual
CCX-Reports 6 Hourly
Summary62 Days250 MBAutomatic (2)
CCX-Reports Daily
Summary62 Days250 MBAutomatic (2)
(1) These values may be incorrect, please validate with the actual information on each Database property page.

(2) The Database Summaries will start automatically after the associated Database Collection has started.

Starting Databases

The Database Collection is normally started from the initial configuration page of the Web Application. Otherwise, it can be started manually by using either of the following procedures:

Web Application:

Open the Web Application - Administration Tool. In the navigation panel expand the Monitoring server name and click on the required device. This will open the 'Update' page. Check the 'Start Standard Databases and Thresholds' box at the bottom of the page and then click the Update button.

Windows Client:

Open the Cisco UCCX Monitoring Node Configuration Display (click the Configuration link at the top of the Cisco UCCX Overview Display) and go to the 'Reports Database for All Clusters' window. This window will show if the Database is currently running or not. If it is not running click the adjacent Start link.

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