Cisco Unified Contact Center Express

Cisco® Unified Contact Center Express (UCCX) provides multimedia (voice, data, and web), IP-enabled contact center environment for small to medium sized businesses. It provides an Integrated Automatic Call Distribution (ACD), Unified IP IVR, and Computer Telephony Integration (CTI) virtual contact center solution with support for up to 400 agents and 400 Unified ports.

Collaborate provides monitoring for Cisco UCCX environments and includes a range of specifically designed pre-packaged Displays, Databases and Thresholds.

Only one Monitoring Server should monitor a UCCX server.  If more than one Monitoring Server monitors a UCCX server, AXL perfmon data may be rate-controlled by Cisco.

Provide feedback on this article