Cisco Unified Contact Center Enterprise

The Cisco Unified Contact Center Enterprise (UCCE) product delivers intelligent call routing, call treatment, network-to-desktop computer telephony integration (CTI) and multi-channel contact management to contact center agents in an IP environment. It combines multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This enables organizations to deploy an advanced distributed contact center infrastructure in an efficient and rapid manner.

Collaborate provides monitoring for Cisco UCCE environments and includes a range of specifically designed pre-packaged Displays and Thresholds.

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