A number of configuration procedures will need to be completed in order for the Monitoring Server to see the Avaya Aura CM appliances. These procedures set up the system components to communicate with each other. This section provides detailed instructions on how to carry out these configurations with the following steps showing the recommended procedure to follow.
Avaya Server Setup
The following configurations need to be set up through the Avaya Aura Administration Console.
First, check and open any required ports.
For details see Required Ports for Avaya Aura Communication Manager.
(Avaya 4+ only)
A SAT User Profile specifies which SAT screens may be accessed by the user assigned to the profile and the type of access that is available to each screen. This is not required for Avaya 3.x.
Create an Avaya Login account
It is recommended to set up a separate login account for Collaborate to use in order to access the Avaya PBX.
In order for Collaborate to receive RTCP data the Avaya PBX needs to be configured to send the reporting data to the IP address of the Monitoring Server.
In order for Collaborate to provide a full range of call metrics, the Avaya PBX needs to be configured so that Call Detail Records (CDRs) are sent to the Monitoring Server IP address.
(CM 5.2+ only)
This procedure is used to enable SNMP access so that Avaya Media Server interchange data can be obtained.
Monitoring Server Configuration
The following configuration needs to be carried out on the Monitoring Server through the Administration tool of the Web Application. However, if preferred or if the Web Application is not available, this configuration can be carried out through the Windows Client, please refer to Server Configuration for Avaya Aura Communication Manager using Windows Client.
Add the Avaya System
For details of each specific system, see:
Adding PBX Details for Avaya Aura Communication Manager - Avaya version 3+ appliances
Adding Legacy Device Details - Avaya version 1 and 2 appliances
Start the Databases and Thresholds (Alerts).
In addition to the standard configuration steps shown above, a number of optional configuration procedures are detailed in the Optional Configurations for Avaya Aura Communication Manager. Please check this section to see if any of these procedures may be applicable to your environment.