Configuration for Avaya Aura Communication Manager

A number of configuration procedures will need to be completed in order for the Monitoring Server to see the Avaya Aura CM appliances. These procedures set up the system components to communicate with each other. This section provides detailed instructions on how to carry out these configurations with the following steps showing the recommended procedure to follow.

Avaya Server Setup

The following configurations need to be set up through the Avaya Aura Administration Console.

First, check and open any required ports.

For details see Required Ports for Avaya Aura Communication Manager.

Configure SAT User Profile for Avaya Aura Communication Manager

(Avaya 4+ only)
A SAT User Profile specifies which SAT screens may be accessed by the user assigned to the profile and the type of access that is available to each screen. This is not required for Avaya 3.x.

Create an Avaya Login account

It is recommended to set up a separate login account for Collaborate to use in order to access the Avaya PBX.

Configure RTCP Monitoring for Avaya Aura Communication Manager

In order for Collaborate to receive RTCP data the Avaya PBX needs to be configured to send the reporting data to the IP address of the Monitoring Server.

Configure CDR Monitoring for Avaya Aura Communication Manager

In order for Collaborate to provide a full range of call metrics, the Avaya PBX needs to be configured so that Call Detail Records (CDRs) are sent to the Monitoring Server IP address.

Configure SNMP Monitoring for Avaya Aura Communication Manager 5.2+

(CM 5.2+ only)
This procedure is used to enable SNMP access so that Avaya Media Server interchange data can be obtained.

Monitoring Server Configuration

The following configuration needs to be carried out on the Monitoring Server through the Administration tool of the Web Application. However, if preferred or if the Web Application is not available, this configuration can be carried out through the Windows Client, please refer to Server Configuration for Avaya Aura Communication Manager using Windows Client.

Add the Avaya System

For details of each specific system, see:

Adding PBX Details for Avaya Aura Communication Manager - Avaya version 3+ appliances

Adding LSP Details

Adding ESS Details

Adding Legacy Device Details - Avaya version 1 and 2 appliances

Adding Definity Device Details

Start the Databases and Thresholds (Alerts).

Optional Configurations

In addition to the standard configuration steps shown above, a number of optional configuration procedures are detailed in the Optional Configurations for Avaya Aura Communication Manager. Please check this section to see if any of these procedures may be applicable to your environment.

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