Avaya Aura Communication Manager

The Avaya Aura® architecture provides a core IP telephony platform that supports Unified Communications and Contact Center solutions for midsize to large enterprises. The Avaya Aura Communication Manager (AACM) product is one of the core components of the Avaya Aura VoIP architecture.

Avaya Aura System Manager
Avaya Aura System Manager is a browser-based console that provides a central administration tool for multiple instances of Avaya Aura Session Manager. It has been designed so that in the future it can be used to manage all Avaya Aura components. For details see Avaya Aura System and Session Manager.

Avaya Aura Session Manager
Avaya Aura Session Manager is a SIP routing, registration and integration tool that forms the core component of the Avaya Aura IP telephony solution. It is used to integrate all of the SIP entities, including Avaya Aura Communication Manager and Avaya SIP phones, across an entire corporate network. For details see Avaya Aura System and Session Manager.

Avaya Aura Communication Manager
Avaya Aura Communication Manager is the software application that powers the Avaya Aura IP Telephony and Unified Communications solutions. It can be deployed as an IP PBX or feature server supporting a SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments. It sits at the top of a distributed network of Avaya Media Gateways and provides centralized call control for all types of analog, digital, and IP-based communications traffic.

Collaborate provides monitoring for Avaya Aura Communication Manager environments and includes a range of specifically designed pre-packaged Displays, Databases and Thresholds.

Collaborate also provides monitoring for Avaya Aura Call Center Elite as part of the Contact Center monitoring product range.

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