Avaya Aura Call Center Elite

Avaya Aura Call Center Elite (CCE) is an Automatic Call Distribution (ACD) application that provides flexible call routing capabilities for call/contact center environments. The call routing functions allow calls to be directed according to a range of options, including; the least busy agent, the first available agent or, through user context-based inputs, the agent with the skills that best match the requirements of the caller.

Collaborate provides monitoring for the Avaya Aura Call Center Elite system as an add-on the standard Avaya Aura Communication Manager monitoring function. An additional license ('ACD') is required for this product.

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