Troubleshooting HA

The most common pitfalls when diagnosing HA issues is that items are commonly misconfigured.

Before investigating further, it's advisable to check the following items:

  • Remote credentials have been added for both the Monitoring Servers in the HA Pair.
  • PostgreSQL port 5432 (or whichever port it has been configured to use) has been opened in the firewall.
  • Synchronization port 1970 has been opened in the firewall.

If any changes were made above, then un-pair (refer to 'Deleting a HA Pair' in Advanced Configuration of the HA Pair) and re-pair the Primary and Secondary servers and re-test to see if this has rectified the problem.

If there are still problems then please review the following troubleshooting pages:

For details see the following sections:

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