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Prognosis Reporting Solutions

Often the day-to-day demands of reporting consume significant time and energy. Reporting completes the daily operations by being proactive to examine the health, strength, capacity, and performance of your environment and the operational quality across the entire environment and overall user experience. Developing a proactive reporting culture is critical to ensure that staff have the right tools and training to manage successful service operations.

Reporting is a proactive management tool and process that improves the ability to serve operational needs and expectations throughout the organization. Different groups of users and reporting consumers will have varying needs to respond to the following areas:

  • Monitor and track progress
  • Technology adoption insights
  • Demonstrate impact
  • Document lessons learned
  • Communicate what has been achieved
  • and be accountable and transparent to customers, users and management

Prognosis offers the following reporting approaches.

Choose the Product Line

Choose the Reporting Solution

Reporting Essentials

The Reporting Essentials Reports are available within the Web Application, a centralized reporting function provides quick access to many reports.

Reports can be scheduled to run automatically and the resultant snapshots will be saved and viewable long after the underlying data has been wrapped out of the Database.

All reports can be exported to Excel using the Excel export functionality of the Web Application - View Systems tool.

For details see the following sections:



Reporting Advanced

Reporting Advanced is an add-on module that provides a broad range of reporting tools for the Unified Communications and Contact Center product lines.

Reporting Advanced makes use of the Microsoft SQL Server toolset, which consists of SQL Server Integration Services and SQL Server Reporting Services. It can be used to satisfy a broad range of reporting requirements with out of the box report packs. It can also be used to generate reports using more advanced SQL queries and other functions to support custom requirements.

Reporting Advanced can scale to store billions of rows of data (many years worth) with the storage format providing a compromise between the efficiency of storage performance and ease of use. Data is constantly streamed to the Reporting Advanced database so that any transactions, calls or metrics will be available for reporting or search within minutes of being completed.

Reporting Advanced provides a solution that:

  • Allows data that is currently being captured to be compared with data from the past.
  • Provides a method of finding events that occurred seconds ago, months ago or even years ago.
  • Supplies access to data that can be used to find the root cause of problems.
  • Allows reporting on long term trends in key metrics.

Predefined report packs are available across the supported technologies to fulfill typical reporting requirements for Unified Communications and Contact Center. Reporting Advanced is flexible and dynamic to respond to individual reporting requirements based on customer needs (e.g. Locations, Top N Listings, Numbers, Subnets and Service Level Calculation.)

The following capabilities are available:

  • ‘Out-of-the-box’ reports that leverage metrics collected by Prognosis.
  • Scheduled and on demand reporting capabilities.
  • Capability to distribute reports automatically via email to predefined lists of recipients or saved to a file share.
  • New reports can be configured and generated easily using industry standards based on Microsoft SQL Server Reporting Services.
  • Reports that can be easily configured to display data in either graphical or tabular format.
  • Several Report formats available allowing customized commentary to be added to each document (e.g. PDF, Word, Excel, HTML, CSV, XML).

The “out-of-the-box” report packs can be extended to address specific reporting needs. Using the packaged reports and the underlying stored procedures as a basis, the built-in SQL Reporting Services Report Builder can be used to copy and modify existing reports, or create entirely new ones. To assist with this, the schema for the data models is available. More details on using the SSRS Report Builder can be found in the Microsoft documentation and tutorials.

System Requirements

Setup and Usage

Report Packs

For details see the following sections:

Choose the Reporting Solution

Reporting Essentials

The Reporting Essentials Reports are available within the Web Application, a centralized reporting function provides quick access to many reports.

Reports can be scheduled to run automatically and the resultant snapshots will be saved and viewable long after the underlying data has been wrapped out of the Database.

All reports can be exported to Excel using the Excel export functionality of the Web Application - View Systems tool.

For details see the following sections:



Business Insight

Prognosis Business Insight is an add-on module which provides a broad range of reporting tools for the Prognosis Payments product lines.

Prognosis Business Insight makes use of the Microsoft SQL Server toolset, which consists of SQL Server Integration Services and SQL Server Reporting Services. It can be used to satisfy a broad range of reporting requirements with out of the box report packs. It can also be used to generate reports using more advanced SQL queries and other functions to support custom requirements.

Prognosis Business Insight can scale to store billions of rows of data (many years’ worth) with the storage format providing a compromise between efficiency of storage performance and ease of use. Data is constantly streamed to the Prognosis Business Insight database so that health indicator metrics (e.g. Voice Quality) will be available for reporting or search within minutes of being completed.

Prognosis Business Insight provides a solution that:

  • Allows data that is currently being captured to be compared with data from the past.
  • Provides a method of finding events that occurred seconds ago, months ago or even years ago.
  • Supplies access to data that can be used to find the root cause of problems.
  • Allows reporting on long term trends in key metrics.

Predefined report packs are available across the supported technologies to fulfill typical reporting requirements for Payments and PRM. Prognosis Business Insight is flexible and dynamic to respond to individual reporting requirements based on customer needs (e.g. Locations, Top N Listings, Numbers, Subnets and Service Level Calculation.)

The following capabilities are available by using Prognosis Reporting:

  • ‘Out-of-the-box’ reports that leverage metrics collected by Prognosis.
  • Scheduled and on demand reporting capabilities.
  • Capability to distribute reports automatically via email to predefined lists of recipients or saved to a file share.
  • New reports can be configured and generated easily using industry standards based on Microsoft SQL Server Reporting Services.
  • Reports that can be easily configured to display data in either graphical or tabular format.
  • Several Report formats available allowing customized commentary to be added to each document (e.g. PDF, Word, Excel, HTML, CSV, XML).

The “out-of-the-box” report packs can be extended to address specific reporting needs. Using the packaged reports and the underlying stored procedures as a basis, the built-in SQL Reporting Services Report Builder can be used to copy and modify existing reports, or create entirely new ones. To assist with this, the schema for the data models is available. More details on using the SSRS Report Builder can be found in the Microsoft documentation and tutorials.

System Requirements

Setup and Usage

Report Packs




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