A number of configuration procedures need to be completed in order to see the Cisco Unified Communications Manager (CUCM) devices. This section provides detailed instructions on how to carry out these configurations with the following steps showing the recommended procedure to follow.
Cisco Setup (Part 1)
The following configurations need to be set up through the CUCM Administration Console. These need to be set up before undertaking the configuration steps on the Monitoring Server.
First, check and open any required ports.
For details see the Required Ports for Cisco Unified Communications Manager.
(Optional) In order to access Cluster data, the Administrator Username/Password is normally required as it provides the necessary security permissions. However, if this is not desirable, an alternative Username/Password can be set.
Activate both the Cisco AXL Web service and the Cisco CallManager SNMP service.
Configure the SNMP credentials. These must match the SNMP Entry Name as added to the PASSWORDS Configuration for Cisco Unified Communications Manager.
(Optional) The default Cisco Enterprise Parameters setting for the 'Allowed Performance Queries Per Minute' needs to be adjusted. This optional procedure sets the maximum number of AVVID XML Layer (AXL) performance queries that each server within the CUCM Cluster will respond to.
(optional) For CUCM 10.x and higher, the SIP Trunk Status can be monitored. This status information is only available for SIP trunks associated with a SIP profile that has the 'OPTIONS Ping' feature enabled. The 'Enable SIP Trunk Status' procedure can be used to enable the 'OPTIONS Ping' feature through the Cisco Unified CM Administration console.
To provide a full range of call metrics, Call Detail Records (CDRs) need to be enabled on each CUCM server.
Monitoring Server Configuration
The following configuration needs to be carried out on the Monitoring Server through the Administration tool of the Web Application. However, if preferred or if the Web Application is not available, this configuration can be carried out through the Windows Client, please refer to the Server Configuration for Cisco Unified Communications Manager using Windows Client section for details.
The Monitoring Server requires IP connectivity to the CUCM Publisher which will enable it to add the Cluster and all the Subscribers within that Cluster
If a Managing Server is being used to combine data from a number of Monitoring Servers, it will need to be updated with the cluster details through the Windows Client.
Cisco Setup (Part 2)
The following configurations need to be set up through the CUCM Administration Console. This step needs to be done after undertaking the configuration steps on the Monitoring Server.
In order to retrieve CDR and CDDR flat files for system monitoring the Billing Application Server functionality needs to be configured.
In addition to the standard configuration steps shown above, a number of optional configuration procedures, such as CUCM Audit Log, Telepresence/Video and NAT configuration, are detailed in the Optional Configurations for Cisco Unified Communications Manager. Please check this section to see if any of these procedures may be applicable to your environment.