The Commands function is not available through the Web Application, it can only be used through the Windows Client.

The Command function allows user-defined commands to be created and stored as documents in the Document Navigator of the Windows Client.

Two command types are provided, 'Prognosis Commands' and 'User Commands'. 'Prognosis Commands' are pre-configured and are provided out of the box, they are defined for use with specific Displays. 'User Commands' can be created by the user for specific purposes.

Once created Commands can be added to specific fields on Display documents, this is done through the Command tab on each Window Properties dialog box. Once added in this way, Commands can then be run from a Display by right-clicking on the field and selecting either 'Prognosis Commands' or 'User Commands' from the shortcut menu.

Commands can also be run by 'dragging' the Command document from the Windows Client Document Navigator onto a node or node group in the Nodes Navigator, or onto the workspace.

Command documents are created by using a dialog box that is launched through the New Document menu on the Windows Client.

The  icon indicates a Command document.

Some of the commands that you can define are:

  • Any operating system shell command that does not cause a confirmation message box to be returned. These message boxes cannot be displayed so you would not be able to respond and complete the procedure. For example, a Delete Files command responds with a message box asking for confirmation. This message box cannot be displayed by the Windows Client so you would not be able to respond and complete the deletion.

  • Analyst commands:
    - Start Rule
    - Stop Rule
    - Activate Problem
    - Suspend Problem
    - Stop Problem

  • Commands from Thresholds.

  • Commands to add information and/or change the state of an ATM trouble ticket.

  • Commands to acknowledge SNMP Traps received by the SNMP Traps receiver.

  • Dispatch Manager commands to send a message to a destination configured in the DISPMAN configuration.

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