Supported Platforms and Products

Definitions

Vendor VersionSpecifies the version (or versions) of vendor software supported. 
First Prognosis ReleaseSpecifies the first Prognosis release that supported this version of vendor software. 
Last Prognosis ReleaseSpecifies the last Prognosis release that supported, or is planned to support, this version of vendor software. This is based on the Last Prognosis Release Date and may be empty for future dates. 
Prognosis End of Essential Support DateThe anticipated date when the last Prognosis release to support this version of vendor software will move from Essential Support to Sustaining Support. 

Supported Platforms for Prognosis Server

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date

Microsoft Windows

2008 Prior to 10.010.5Dec 2018
2008 R2 Prior to 10.011.7Dec 2022
201210.0
Dec 2025
2012 R210.0
Dec 2025
201611.2
Dec 2029
201911.6

Supported Platforms for Prognosis Client

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date

Microsoft Windows

2008 Prior to 10.010.5Dec 2018
2008 R2 Prior to 10.011.7Dec 2022
201210.0
Dec 2025
2012 R210.0
Dec 2025
201611.2
Dec 2029
201911.6

7Prior to 10.011.7Dec 2022
810.0
Dec 2025
1011.0
Jun 2028

Supported Platforms for Prognosis Reporting Advanced

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date
Microsoft SQL Server Enterprise Edition2008 R210.511.3Aug-20
201210.511.7Dec-22
201410.5
Dec-24
201611.3
Dec-26
201711.4
Dec-26
Microsoft SQL Server Standard Edition2008 R210.511.3Aug-20
201210.511.6Jun-22
201410.511.6Jun-22
2016 SP111.3
Dec-26
201711.4
Dec-26

Supported Platforms for Prognosis Web Application

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date
Android3.0+11.0

Apple iOS5.1+11.0

Google Chrome47 or belowPrior to 10.010.5Dec-18
48+10.5

Microsoft Edge25+11.0

Microsoft IIS7.0 +10.0

Microsoft Internet Explorer9.xPrior to 10.010.5Dec-18
10.xPrior to 10.011.0Jun-19
11.xPrior to 10.0

Mozilla FireFox43 or belowPrior to 10.010.5Dec-18
44+11.0

Safari5.7+Prior to 10.0

Supported Platforms for Infrastructure

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date
HPE NonStop D-seriesD30.xxPrior to 8.5.09.1Jun-16
HPE NonStop G-seriesup to G06.13Prior to 8.5.09.1 SP4Nov-16
G06.14 - G06.27Prior to 8.5.010.3Dec-17
G06.xxPrior to 8.5.010.4Jun-18
HPE NonStop H-seriesH06.03 - H06.048.5.011.0Jun-19
H06.05 - H06.21Prior to 10.011.5Oct-21
H06.22Prior to 10.011.6Jun-22
H06.23Prior to 10.011.6Jun-22
H06.24Prior to 10.011.7Dec-22
H06.25Prior to 10.011.7Dec-22
H06.26Prior to 10.0
Sep-23
H06.27Prior to 10.0
Mar-24
H06.28Prior to 10.0
Sep-24
H06.29Prior to 10.0
Sep-25
HPE NonStop J-seriesJ06.03 - J06.109.1 SP211.5Oct-21
J06.11 - J06.1210.1.511.6Jun-22
J06.1310.1.511.7Dec-22
J06.1410.1.511.7Dec-22
J06.1510.1.5
Sep-23
J06.1610.1.5
Mar-24
J06.1710.1.5
Sep-24
J06.1810.2
Mar-25
J06.1910.5
Mar-26
J06.2011.0
Mar-27
J06.2111.3
Mar-28
J06.2211.6
Mar-29
J06.2311.8

HPE NonStop L-seriesL15.0210.411.6Jun-22
L15.0810.5
Sep-23
L16.0511.0
Mar-24
L17.0211.3
Mar-25
L17.0811.4
Mar-25
L18.0211.5
Mar-29
L18.0811.6
Sep-29
L19.0311.7
Mar-30
L19.0811.8

HP-UX11Prior to 8.5.09.1 SP4Nov-16
11iv1Prior to 8.5.010.5Dec-18
11iv28.5.010.5Dec-18
11iv39.1 SP211.4Dec-20
IBM AIX5.1Prior to 8.5.09.1 SP4Nov-16
5.2Prior to 8.5.09.1 SP4Nov-16
5.38.5.010.4Jun-18
6.19.1 SP211.2Mar-20
7.19.1 SP3
Mar-25
7.211.4

IBM DB2 9.19.110.5Dec-18
9.710.511.3Aug-20
10.111.011.3Aug-20
10.511.0
Mar-23
IBM MQ (HPE NonStop)811.511.8May-20
8.111.7
Dec-26
IBM MQ (Windows & Unix)810.511.7Dec-22
911.5

IBM Websphere Application Server 69.19.1 SP4Nov-16
6.19.110.4Jun-18
710.011.4Dec-20
810.011.4Dec-20
8.510.5

IBM Websphere MQ (HPE NonStop)5.1Prior to 8.5.010.3Dec-17
5.38.5.0 SP111.7Dec-22
IBM Websphere MQ (Windows & Unix)69.1 SP29.1 SP4Nov-16
710.010.5Dec-18
7.110.011.2Mar-20
7.510.411.4Dec-20
IBM VIOS1.59.1 SP310.5Dec-18
2.19.1 SP310.5Dec-18
2.2.19.1 SP311.2Mar-20
2.2.29.1 SP311.2Mar-20
Java Virtual Machine48.5.09.1 SP4Nov-16
59.1 SP210.4Jun-18
69.1 SP410.5Dec-18
79.1 SP411.6Jun-22
810.5
Mar-25
Microsoft Exchange Server2000Prior to 9.19.1 SP4Nov-16
2003Prior to 9.110.4Jun-18
20079.1 SP311.2Mar-20
20109.1 SP311.7Dec-22
Microsoft SQL Server2000Prior to 8.5.09.1 SP4Nov-16
20059.1 SP210.4Jun-18
20089.1 SP211.6Jun-22
2008 R29.1 SP211.6Jun-22
201210.0
Mar-25
201410.4
Mar-27
201611.1
Mar-29
201711.5
Sep-30
Oracle DB10.2 8.5.09.1 SP4Nov-16
11g R19.1 SP210.4Jun-18
11g R29.1 SP3
Sep-23
12c11.0
Mar-24
Oracle Linux6.x11.1
Dec-23
7.x11.1
Jun-27
Oracle Solaris8Prior to 8.5.09.1 SP4Nov-16
9Prior to 8.5.010.4Jun-18
10Prior to 8.5.011.3Aug-20
11 - 11.29.1 SP3
Sep-37
11.311.1
Sep-37
Oracle Weblogic Server8.1Prior to 8.5.09.1 SP4Nov-16
Red Hat Enterprise Linux4.x8.5.010.4Jun-18
5.x9.1 SP211.2Mar-20
6.x9.1 SP3
Sep-23
7.x10.4
Mar-27
SUSE Linux Enterprise Server9Prior to 8.5.010.4Jun-18
109.1 SP410.4Jun-18
119.1 SP411.7Dec-22
VMware vCenter Server monitoring4.x9.110.4Jun-18
5.0, 5.19.1 SP311.0Jun-19
5.510.1.511.5Oct-21
610.511.7Dec-22
6.511.5
Sep-24
6.711.7
Sep-24
Windows Server2000Prior to 8.5.09.1 SP4Nov-16
20038.5.010.4Jun-18
20089.1 SP211.6Jun-22
2008 R29.1 SP211.6Jun-22
201210.0
Sep-25
2012 R210.0
Sep-25
201611.2
Sep-29
201911.6
Sep-31

Supported Platforms for Payments

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date
ACI BASE24-atm5.xPrior to 10.011.6Jun-22
6.xPrior to 10.0

ACI BASE24-eps1.7Prior to 10.010.5Dec-18
1.8Prior to 10.010.5Dec-18
1.9Prior to 10.011.5Oct-21
1.11Prior to 10.011.6Jun-22
2Prior to 10.0

2.1Prior to 10.0

ACI BASE24-pos5.xPrior to 10.011.6Jun-22
6.xPrior to 10.0

ACI Money Transfer System3.xPrior to 10.010.5Dec-18
4.xPrior to 10.0

5.xPrior to 10.0

6.x11.6

ACI Postilion Office4Prior to 10.010.5Dec-18
4.1Prior to 10.011.7Dec-22
4.2Prior to 10.0

4.3Prior to 10.0

5Prior to 10.0

ACI Postilion Realtime4.2Prior to 10.011.7Dec-22
4.3Prior to 10.011.7Dec-22
5Prior to 10.011.7Dec-22
5.1Prior to 10.011.7Dec-22
5.2Prior to 10.011.7Dec-22
5.3Prior to 10.011.7Dec-22
5.4Prior to 10.0

5.5Prior to 10.0

5.611.7

ACI Proactive Risk Manager



7.1Prior to 10.011.5Oct-21
8Prior to 10.011.7Dec-22
8.1Prior to 10.011.7Dec-22
8.2Prior to 10.011.7Dec-22
8.3Prior to 10.0

ACI XPNET2.1Prior to 10.010.5Dec-18
2.2Prior to 10.010.5Dec-18
3Prior to 10.011.5Oct-21
3.1Prior to 10.011.5Oct-21
3.2Prior to 10.011.7Dec-22
3.311.4

3.411.6

FIS Connex1.5xPrior to 10.0

1.6xPrior to 10.0

1.7x11.0

FIS IST/Switch7.5Prior to 10.0

7.6Prior to 10.0

Supported Platforms for Unified Communications

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date
Alcatel Lucent OmniPCX Enterprise Communication Server9.x9.6.111.3Aug-20
Audiocodes 500/800/1000/2000/2600/3000/4000/90006.610.2

7.211.6 P3

Audiocodes MP1xx6.811.1

7.211.6 P3

Audiocodes SE6.811.6

7.211.6 P3

Audiocodes VE6.811.6

7.211.6 P3

Avaya Aura™ Communication Manager3.x9.0.011.5Oct-21
4.x9.5.211.5Oct-21
5.x9.5.211.5Oct-21
6.x9.6.1
Jul-23
710.5
Oct-25
7.111.4
Oct-25
811.6

8.111.6 P2

Avaya Aura™ System Manager6.x9.6.1
Jul-23
710.5

7.111.4

811.6

8.111.6 P2

6.x9.6.1
Jul-23
710.5
Oct-25
7.111.4
Oct-25
811.6

8.111.6 P2

Avaya Communication Server 10004.x9.5.211.6Jun-22
5.x9.5.211.6Jun-22
6.x9.6.111.6Jun-22
7.x9.6.1 U311.6Jun-22
Avaya IP Office7.x10.3
Nov-23
8.x10.3
Dec-24
9.x10.3
Mar-26
10.x11.3

Avaya Modular Messaging5.x9.6.1 U2
Dec-25
Avaya Session Border Controller for Enterprise6.3.3 (08-6224) 10.3

Cisco Codec/Video Endpoint with CE software8.3 - 9.611.4

Cisco Codec/Video Endpoint with IX software8.3 - 9.011.611.6Jun-22
Cisco Codec/Video Endpoint with TC software7.1 - 7.311.4
Aug-27
Cisco Emergency Responder7.x9.6.111.3Aug-20
8.x9.6.111.6Jun-22
9.x9.6.1
Dec-23
10.x10.0

11.x10.5

1211.3

12.511.6

Cisco Expressway6.x11.3

7.x11.3

8.x11.3

12.011.8

Cisco Meeting Server (CMS)2.x11.5

Cisco TelePresence Management Suite (TMS)14.x11.5
Mar-24
15.x11.5

Cisco TelePresence System (CTS)1.5 - 1.89.6.1 U1
Feb-23
1.8 - 1.910.1
Feb-23
Cisco Unified Border Element Enterprise Edition1.4 - 11.59.6.1.U3

Cisco Unified Communications Manager3.x7.05.0210.5Dec-18
4.x7.0710.5Dec-18
5.x9.0.111.2Mar-20
6.x9.5.111.3Aug-20
7.x9.5.211.3Aug-20
8.x9.6.111.6Jun-22
9.x9.6.1 U4
Dec-23
10.x10.0

11.x10.4

1211.3

12.511.6

Cisco Unified Communications Manager Express3.x8.0.111.6Jun-22
4.x8.0.211.6Jun-22
7.x8.0.311.6Jun-22
8.x9.6.111.6Jun-22
Cisco Unified Computing System B-series (Cisco UCS Manager)1.4 - 2.19.6.1 U3

Cisco Unified Computing System C-series (Integrated Management Controller)1.3 - 1.59.6.1

211.0

3.x11.7

4.x11.7

Cisco Unified Presence8.x9.6.1 U311.6Jun-22
9.x9.6.1 U4

10.x10.0

11.x10.4

1211.3

12.511.6

Cisco Unified Survivable Remote Site Telephony3.x8.0.111.6Jun-22
4.x8.0.211.6Jun-22
7.x9.6.111.6Jun-22
Cisco Unity4.x7.0710.5Dec-18
5.x8.1.010.5Dec-18
7.x8.1.210.5Dec-18
8.x8.1.210.5Dec-18
Cisco Unity Connection7.x9.5.211.3Aug-20
8.x9.6.111.6Jun-22
9.x9.6.1 U4
Dec-23
10.x10.0

11.x10.4

1211.3

12.511.6

Cisco Unity Express2.x8.0.111.6Jun-22
3.x8.0.111.6Jun-22
4.x8.0.211.6Jun-22
7.x9.6.111.6Jun-22
Microsoft Lync 20109.6.1 U211.0Jun-19
201310.011.5Oct-21
Microsoft Skype for Business 201510.4

201610.5

201911.6

Oracle Enterprise SBC (2600/3820/3900/4250/4500/4600/6100/6300)E-CZ 8.1.09.6.1

Oracle Enterprise Session Border ControllerE-CZ 7.1.29.6.1
Jul-23
Oracle SBC (2600/3820/3900/4250/4500/4600/6100/6300)S-CZ 8.1.09.6.1

Oracle Session Border ControllerS-CX 6.x.x9.6.111.6Jun-22
S-CZ 7.1.29.6.1
Dec-23
Path Insight911.5

1011.6 P2

Ribbon 1000/20001.3 - 5.010.2

Ribbon 5000 Series1.3 - 5.011.1

Ribbon 54001.3 - 5.011.1

Ribbon 70001.3 - 5.011.1

Ribbon Swe1.3 - 5.011.1

Supported Platforms for Contact Center

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date
Avaya Application Enablement Services4.210.1
Oct-23
5.210.1
Jun-24
6.110.1
Jun-25
6.210.1
Jun-25
6.310.1
Jul-28
711.6

811.6

8.111.6 P2

Avaya Aura Call Center Elite6.310.4

Avaya Aura Contact Center6.110.1
Jul-20
6.210.1
Jul-20
6.310.1
Jul-20
6.410.1
Jul-20
Avaya Experience Portal610.111.4Dec-20
710.2

7.111.6

7.211.6

Avaya Voice Portal510.1
Feb-24
5.110.1
Feb-24
Cisco Unified Contact Center Enterprise8.510.111.5Oct-21
910.1
Mar-23
9.510.1
Mar-23
1010.2
Nov-24
10.510.2
Jul-26
1111.5
Apr-26
11.511.5
Oct-26
11.611.5

1211.6

Cisco Unified Contact Center Express8.x9.6.1
Aug-22
9.x9.6.1
Jul-23
10.x10
Jan-27
11.x11.5

1211.6

Cisco Voice Portal8.510.1

910.1

9.510.1

1010.1

10.510.1

1111.5

11.511.5

1211.6

Supported Platforms for Call Recording Assurance

PlatformVendor VersionFirst Prognosis ReleaseLast Prognosis ReleasePrognosis End of Essential Support Date
Avaya Aura Workforce Optimization12.110.4
Dec-26
15.111.1

NICE Engage6.x11.2

NICE Interaction Management3.210.411.5Oct-21
3.510.411.5Oct-21
4.110.411.6Jun-22
NICE Trading Recording6.x10.5

Verint Call Recording15.211

Verint Impact 36011.110.4

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