Known Issues

The following issues are known at the time of product release and, where available; workarounds have been provided.


Item No.



Web Snapshots are not deleted after the aging option time has elapsed


An error displayed when linking nodes into an HA pair in the Synchronization status column

PRN11-6131HASYNC crash on passive when resuming after upgrade from Prognosis 11.6 to 11.7 in a configured Prognosis High Availability deployment

Prognosis for Infrastructure

Item No.



IRHANDLE Service doesn't start in Windows Server 2019

PRN11-6003VMWare 6.7 shows negative/zero CPU and memory on Cluster dashboard, this is due to VMWare changes to the API SDK in VMWare 6.5 which does not return valid data for performance counter 6 “CPU usage in megahertz during the interval”. The CPU usage of the cluster will show an invalid number typically negative values in Prognosis displays. Affected record VMwareCluster ( VMWCLUST ).
Item No.Description
PRN11-4284Missing recording on call compliance status due to delayed recordings on NICE TRS
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