Cisco Unity® Connection (CUC) is a messaging platform that integrates messaging and voice recognition components to provide users with an enhanced level of communications through IP phones and PC's. The functions provided enable voice commands to be used to place calls and listen to messages in "hands-free" mode and check voice messages. Other features include; intelligent routing, customizable call-screening and message-notification options.
Monitoring of Cisco Unity Connection by Prognosis is achieved by utilizing the Unity Connections voicemail port data.
|For details see the following sections:|